Delivery and Payment

This translation is provided for information purposes only. The Polish version of this document is binding.

Delivery methods and costs

The price list below is generated directly from the shipping configuration of our shop, so it always matches the amount you will see in your basket.

Personal collection

Personal collection from the Syta Micha STORE shop, ul. Piłsudskiego 61, 24-100 Puławy, is free of charge, between 10:00-18:00 on working days, by prior arrangement.

Payment methods

• BLIK
• Fast online bank transfer
• Payment card (Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro)
• Google Pay and Apple Pay
• Traditional bank transfer to account 52 1600 1462 1893 9997 6000 0001 (PLN, BNP Paribas Bank Polska S.A.)
• Transfer in EUR: PL95 1600 1462 1893 9997 6000 0003 (EUR, BNP Paribas Bank Polska S.A.)
• Transfer in USD: PL25 1600 1462 1893 9997 6000 0002 (USD, BNP Paribas Bank Polska S.A.)
• Cash on delivery - where available for the chosen delivery method

Who handles payments

• Krajowy Integrator Płatności S.A. (Tpay), Poznań
• PayPro S.A. (Przelewy24), Poznań
• Stripe Payments Europe Ltd., Dublin
• Elavon Financial Services DAC (Branch in Poland) - settlement of card transactions
• Polski Standard Płatności sp. z o.o., Warsaw - BLIK system

You can see the provider handling your order during payment.

Returns and complaints

You submit returns and complaints through the returns form. You have 14 days to withdraw from the contract without giving any reason - the rules are described on the Withdrawal from the Contract page.

In addition, we give you the Tail-Wag Guarantee: 30 days to return unopened products if your dog did not like them or they did not agree with it.

Wholesale

Delivery and payment terms for entrepreneurs, including trade credit, are described in the B2B Terms of Sale.