HAU DOLCE
This translation is provided for information purposes only. The Polish version of this document is binding.
You buy without risk. If your dog did not like a product or it did not agree with it, you return the unopened packs within 30 days and receive credit from us for further purchases.
1. What the Tail-Wag Guarantee is
The Tail-Wag Guarantee is a voluntary commitment of the Seller, 4ZOO spółka z ograniczoną odpowiedzialnością, going beyond what the law guarantees you. It is neither a quality guarantee within the meaning of the Civil Code (Kodeks cywilny) nor a statutory warranty for defects (rękojmia).
The Guarantee does not in any way limit or exclude your statutory rights, in particular the right to withdraw from the contract within 14 days and the rights arising from lack of conformity of the goods with the contract. You may exercise these rights independently, and the refund is then made in the form in which you paid - this is described in §8 and §9 of the Terms and Conditions and on the Withdrawal from the Contract page.
2. Who can use it
The Guarantee is available to Consumers and to natural persons concluding a contract directly related to their business activity which is not of a professional nature for them. It does not cover wholesale purchases made on the basis of the B2B Terms of Sale.
3. When it applies
You can use the Guarantee if:
- your dog refuses to eat the product or clearly does not like it, or
- the product did not agree with your dog, in particular you have observed digestive complaints or other symptoms of intolerance.
You do not have to prove this or attach any documentation. It is enough to tick the reason in the form.
4. Return conditions
The returned product must meet all of the following conditions:
- Unopened packaging - original, factory-sealed, with seals intact. Owing to food hygiene and safety requirements, we cannot accept opened packs.
- Valid best-before date - at the time the return is delivered to the Seller, the product's best-before date must not have passed.
- Notification within 30 days - counted from the date of purchase.
In practice it works like this: you order several flavours or several packs, open one and let your dog try it, and if it does not suit your dog's taste - you send back the remaining, unopened items. The opened pack your dog tasted from stays with you and cannot be returned.
5. How to submit a request
You submit your request through the returns form, selecting the Tail-Wag Guarantee as the basis. You do not need an account.
Once the request has been accepted, you will receive instructions for sending back the products. The direct cost of sending them back is borne by the Buyer, unless we expressly indicate otherwise in the response to the request.
6. Form of settlement
Settlement takes place in the form of store credit to be used on sytamicha.pl. The credit:
- corresponds to the price actually paid for the returned products,
- is credited to your shop account after the return has been received and checked,
- cannot be exchanged for cash,
- can be used for any order in our shop,
- has no expiry date - it does not expire and you can use it at any time.
If you prefer a refund instead of credit, exercise the statutory right to withdraw from the contract within 14 days - we will then refund the payment using the same method you paid with. The choice is yours.
7. Limitations
- The Guarantee covers pet food products from our offer. It does not cover accessories, gift cards, services or digital content.
- The Guarantee does not cover products provided free of charge: free gifts, samples and rewards.
- The Guarantee applies to one request per order.
- The Seller may refuse the use of the Guarantee in the event of abuse, in particular repeated returns of the same products indicating circumvention of the rules. A refusal requires a statement of reasons and does not affect your statutory rights.
8. Amendment and withdrawal
The Seller may amend or withdraw the Guarantee with 30 days' notice. An amendment does not apply to orders placed before it enters into force.